Incorrect Country listed in IP address geolocation
Identified - During the maintenance update, IP addresses of a subset of customers were updated. These IP addresses are currently identified by many services are originating from countries such as the United States and Turkey. We have submitted correction requests to the geolocation services and Disney+ in order for them to show the correct country code of Canada.

As a result, some streaming services that make use of the IP address geolocation may not currently function. The corrections should be applied within a few days.
Jan 24, 09:40 EST
Uptime over the past 90 days. View historical uptime.
Internet Degraded Performance
90 days ago
99.74 % uptime
Today
Fibre Internet Operational
90 days ago
99.91 % uptime
Today
Cable Internet - Rogers areas Degraded Performance
90 days ago
99.34 % uptime
Today
Cable Internet - Cogeco areas Operational
90 days ago
99.7 % uptime
Today
DSL Internet Operational
90 days ago
100.0 % uptime
Today
Television Operational
90 days ago
100.0 % uptime
Today
VOIP Phone Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 25, 2021

No incidents reported today.

Jan 24, 2021
Modem Update - potential loss of service requiring a modem reboot
Completed - The scheduled maintenance has been completed.
Jan 24, 09:37 EST
Scheduled - An update to certain modems will be pushed out during this maintenance window. You may lose internet connectivity during this time. If you do experience a loss of service, please reboot your modem (remove power from the modem, leave out for 15 seconds and plug power back in). This should resolve your issue. If you continue to experience issues after the reboot, please contact us.
Jan 22, 16:31 EST
Jan 23, 2021
Cable Internet - Rogers Areas R-Cable
Resolved - Hello, the outage affecting Rogers Area Hybrid Fibre/R-cable has been resolved.

If you still have issues, reboot your modem by unplugging the power, waiting 10 seconds and plugging it back in.
Jan 23, 22:17 EST
Update - We have been able to get more customers online and there are a few remaining customers that are still without service.

We understand how important internet service is and we apologize for the length of the disruption. We are doing everything we can to expedite the restoration of services. We thank you for your patience.
Jan 23, 15:56 EST
Update - After the maintenance update, there are still a few customers that are offline. We are continuing to work on the issue.
Jan 23, 08:57 EST
Identified - An issue has been identified that is affecting a subset of customers. We are currently working on the issue.
Jan 22, 20:47 EST
Jan 22, 2021
Internet Service - identified service issue in Orangeville
Resolved - This incident has been resolved.
Jan 22, 15:39 EST
Update - Rogers has identified the issue and has engaged resources to implement the fix.
Jan 22, 11:17 EST
Update - There is an issue with the configuration of the Rogers node in Orangeville. We have submitted a request to Rogers to fix the issue and are awaiting for their response.
Jan 22, 08:21 EST
Identified - We have identified a service issue with the internet service in Orangeville. The Coextro network team is currently working on resolving the issue as soon as possible. We do not have a time of resolution at this time. Please check back for updates.
Jan 21, 18:28 EST
Cable Internet - Rogers/Cogeco Areas
Resolved - This incident has been resolved. The issue in Orangeville is still open under another incident.
Jan 22, 08:22 EST
Update - Please note that we are aware of a separate issue in Orangeville that is still open. The team is currently working on getting service in Orangeville restored as soon as possible.
Jan 21, 18:39 EST
Monitoring - A fix has been implemented and we are continuing to monitor the situation.
Jan 21, 13:07 EST
Update - We are continuing to work on a fix for this issue.
Jan 21, 11:55 EST
Identified - The issue has been identified and a fix is in progress.
Jan 21, 11:40 EST
Investigating - We are currently investigating this issue.
Jan 21, 09:50 EST
Jan 21, 2021
Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021
Intermittent Internet between 9:25 AM and 9:40 AM
Resolved - Google has implemented a fix over the weekend. We did not experience any issues this morning during the affected timeframe. This incident has been closed.
Jan 11, 10:24 EST
Update - A senior Google Engineer has responded by stating that they are aware of the issue and are currently working on a fix.
Jan 8, 15:57 EST
Update - This issue has been escalated to Google and they are aware of the issue.
Jan 8, 10:40 EST
Identified - An issue has been identified with intermittent internet between 9:25 AM and 9:40 AM. The cause of the issue is the extremely large number of students simultaneously logging into Google Classroom across our time zone which results in a substantial hit on the Google DNS server. As a result, the Google DNS server stops responding to requests which causes sites to not load intermittently.

This issue is widespread and is currently affecting a large number of internet service providers. We are working together with the appropriate parties for a resolution.
Jan 8, 10:00 EST
← Incident History Powered by Statuspage