All Systems Operational
Internet
Operational
Fibre Internet
Operational
Cable Internet - Rogers areas
Operational
Cable Internet - Cogeco areas
Operational
DSL Internet
Operational
Television
Operational
VOIP Phone
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 18, 2026
No incidents reported today.
May 17, 2026
No incidents reported.
May 16, 2026
No incidents reported.
May 15, 2026
No incidents reported.
May 14, 2026
Resolved -
This incident has been resolved.
May 14, 17:29 EDT
May 14, 17:29 EDT
Update -
The issue has been resolved in all affected buildings, and we are continuing to monitor services to ensure stability.
If your internet service is still not working, please contact our technical support team at 1-888-552-9516, and we will be happy to assist.
Thank you for your patience.
May 14, 12:23 EDT
If your internet service is still not working, please contact our technical support team at 1-888-552-9516, and we will be happy to assist.
Thank you for your patience.
May 14, 12:23 EDT
Monitoring -
All affected buildings are now back online, with the exception of 4065 Brickstone Mews, where service remains slightly unstable. We are actively monitoring the connection and working to ensure full stability.
If your internet service is still not working and you live in a building other than 4065 Brickstone Mews, please contact our technical support team at 1-888-552-9516, and we will be happy to assist in resolving the issue.
Thank you for your patience while we work through this.
May 14, 11:30 EDT
If your internet service is still not working and you live in a building other than 4065 Brickstone Mews, please contact our technical support team at 1-888-552-9516, and we will be happy to assist in resolving the issue.
Thank you for your patience while we work through this.
May 14, 11:30 EDT
Update -
Repair crews remain actively engaged in repairing the damaged ducts and placing new fibre throughout the night. The repair is currently expected to be fully completed on May 14 at approximately 11:00 am EDT; however, this timeline may change due to the extent of the damage.
Please check back for further updates.
We appreciate your continued patience while this work is underway.
May 14, 08:30 EDT
Please check back for further updates.
We appreciate your continued patience while this work is underway.
May 14, 08:30 EDT
Update -
The damaged fibre cable has been successfully located in Port Credit. The damage is believed to be related to construction activity in the area. Contractors have assisted in exposing the cable to determine the full extent of the damage. Fibre and relief crews will continue working through the night to restore services as quickly as possible.
May 13, 21:26 EDT
May 13, 21:26 EDT
Update -
We are still actively working to repair the fibre cut affecting Internet service at the following addresses:
4065 Brickstone Mews
4099 Brickstone Mews
3975 Grand Park Drive
3985 Grand Park Drive
365 Prince of Wales Drive
385 Prince of Wales Drive
360 Square One Drive
3525 Kariya Drive
4080 Living Arts Drive
4090 Living Arts Drive
3880 Duke of York Blvd
3888 Duke of York Blvd
4070 Confederation Parkway
320 City Centre Drive
330 City Centre Drive
At this time, there is no confirmed ETA for full restoration. We are working to complete the repair as quickly and safely as possible.
Please check back for further updates. We appreciate your continued patience while this work is underway.
May 13, 15:58 EDT
4065 Brickstone Mews
4099 Brickstone Mews
3975 Grand Park Drive
3985 Grand Park Drive
365 Prince of Wales Drive
385 Prince of Wales Drive
360 Square One Drive
3525 Kariya Drive
4080 Living Arts Drive
4090 Living Arts Drive
3880 Duke of York Blvd
3888 Duke of York Blvd
4070 Confederation Parkway
320 City Centre Drive
330 City Centre Drive
At this time, there is no confirmed ETA for full restoration. We are working to complete the repair as quickly and safely as possible.
Please check back for further updates. We appreciate your continued patience while this work is underway.
May 13, 15:58 EDT
Identified -
A fibre cut has been identified as the cause of the service issue affecting the following addresses:
4065 Brickstone Mews
3975 Grand Park Drive
3985 Grand Park Drive
365 Prince of Wales Drive
360 Square One Drive
3525 Kariya Drive
4080 Living Arts Drive
4090 Living Arts Drive
Our crew is working to complete the repair as quickly as possible.
Thank you for your patience.
May 13, 13:51 EDT
4065 Brickstone Mews
3975 Grand Park Drive
3985 Grand Park Drive
365 Prince of Wales Drive
360 Square One Drive
3525 Kariya Drive
4080 Living Arts Drive
4090 Living Arts Drive
Our crew is working to complete the repair as quickly as possible.
Thank you for your patience.
May 13, 13:51 EDT
Update -
We are currently investigating a possible Internet service issue affecting the following addresses:
4065 Brickstone Mews
3975 Grand Park Drive
3985 Grand Park Drive
365 Prince of Wales Drive
360 Square One Drive
3525 Kariya Drive
4080 Living Arts Drive
4090 Living Arts Drive
Our network team is actively reviewing the problem and working to restore normal service as quickly as possible.
Thank you for your patience.
May 13, 12:35 EDT
4065 Brickstone Mews
3975 Grand Park Drive
3985 Grand Park Drive
365 Prince of Wales Drive
360 Square One Drive
3525 Kariya Drive
4080 Living Arts Drive
4090 Living Arts Drive
Our network team is actively reviewing the problem and working to restore normal service as quickly as possible.
Thank you for your patience.
May 13, 12:35 EDT
Investigating -
We are currently investigating a possible Internet service issue affecting the following addresses:
4065 Brickstone Mews
3975 Grand Park Drive
365 Prince of Wales Drive
4080 Living Arts Drive
Our network team is actively reviewing the problem and working to restore normal service as quickly as possible.
Thank you for your patience.
May 13, 12:09 EDT
4065 Brickstone Mews
3975 Grand Park Drive
365 Prince of Wales Drive
4080 Living Arts Drive
Our network team is actively reviewing the problem and working to restore normal service as quickly as possible.
Thank you for your patience.
May 13, 12:09 EDT
Resolved -
This incident has been resolved.
May 14, 12:24 EDT
May 14, 12:24 EDT
Monitoring -
Please be advised that overnight maintenance will be performed at 525 Wilson Ave on Thursday, May 14, 2026, between approximately 2:00 AM and 4:00 AM to finalize the solution and complete a permanent fix.
We expect minimal to no service interruption during this work. Our network team will be on standby throughout the maintenance window in case any issues arise.
Thank you for your patience and understanding
May 13, 18:09 EDT
We expect minimal to no service interruption during this work. Our network team will be on standby throughout the maintenance window in case any issues arise.
Thank you for your patience and understanding
May 13, 18:09 EDT
Update -
A solution has been implemented for the Internet service issue at 525 Wilson Ave.
If your Internet service is still not working, please call our technical support team at 1-888-552-9516, and they will be happy to resolve the issue.
Thank you for your patience.
May 12, 14:21 EDT
If your Internet service is still not working, please call our technical support team at 1-888-552-9516, and they will be happy to resolve the issue.
Thank you for your patience.
May 12, 14:21 EDT
Update -
A solution has been implemented for the Internet service issue at 525 Wilson Ave.
If your Internet service is still not working, please call our technical support team at 1-888-552-9516, and they will be happy to resolve the issue.
Thank you for your patience.
May 12, 14:20 EDT
If your Internet service is still not working, please call our technical support team at 1-888-552-9516, and they will be happy to resolve the issue.
Thank you for your patience.
May 12, 14:20 EDT
Identified -
We’re currently investigating an Internet service issue at 525 Wilson Ave. Our team is working to restore service as quickly as possible.
Thank you for your patience.
May 12, 09:20 EDT
Thank you for your patience.
May 12, 09:20 EDT
May 13, 2026
May 12, 2026
May 11, 2026
No incidents reported.
May 10, 2026
No incidents reported.
May 9, 2026
No incidents reported.
May 8, 2026
No incidents reported.
May 7, 2026
No incidents reported.
May 6, 2026
No incidents reported.
May 5, 2026
No incidents reported.
May 4, 2026
Resolved -
This incident has been resolved.
May 4, 15:36 EDT
May 4, 15:36 EDT
Identified -
We’re currently investigating a possible service issue affecting the following locations:
75, 85 & 95 North Park Rd
4065 & 4099 Brickstone Mews
385 Prince of Wales Dr
3880 & 3888 Duke of York Blvd
310 & 330 Burnhamthorpe Rd
15, 19, 25, 29 & 33 Singer Crt
Our team is actively working to identify the cause and restore service as quickly as possible. We appreciate your patience and will provide updates as soon as more information becomes available.
May 4, 14:15 EDT
75, 85 & 95 North Park Rd
4065 & 4099 Brickstone Mews
385 Prince of Wales Dr
3880 & 3888 Duke of York Blvd
310 & 330 Burnhamthorpe Rd
15, 19, 25, 29 & 33 Singer Crt
Our team is actively working to identify the cause and restore service as quickly as possible. We appreciate your patience and will provide updates as soon as more information becomes available.
May 4, 14:15 EDT