Identified - During the maintenance update, IP addresses of a subset of customers were updated. These IP addresses are currently identified by many services are originating from countries such as the United States and Turkey. We have submitted correction requests to the geolocation services and Disney+ in order for them to show the correct country code of Canada.
As a result, some streaming services that make use of the IP address geolocation may not currently function. The corrections should be applied within a few days.
Jan 24, 09:40 EST
The scheduled maintenance has been completed.
Jan 24, 09:37 EST
An update to certain modems will be pushed out during this maintenance window. You may lose internet connectivity during this time. If you do experience a loss of service, please reboot your modem (remove power from the modem, leave out for 15 seconds and plug power back in). This should resolve your issue. If you continue to experience issues after the reboot, please contact us.
Jan 22, 16:31 EST
Hello, the outage affecting Rogers Area Hybrid Fibre/R-cable has been resolved.
If you still have issues, reboot your modem by unplugging the power, waiting 10 seconds and plugging it back in.
Jan 23, 22:17 EST
We have been able to get more customers online and there are a few remaining customers that are still without service.
We understand how important internet service is and we apologize for the length of the disruption. We are doing everything we can to expedite the restoration of services. We thank you for your patience.
Jan 23, 15:56 EST
After the maintenance update, there are still a few customers that are offline. We are continuing to work on the issue.
Jan 23, 08:57 EST
An issue has been identified that is affecting a subset of customers. We are currently working on the issue.
Jan 22, 20:47 EST
This incident has been resolved.
Jan 22, 15:39 EST
Rogers has identified the issue and has engaged resources to implement the fix.
Jan 22, 11:17 EST
There is an issue with the configuration of the Rogers node in Orangeville. We have submitted a request to Rogers to fix the issue and are awaiting for their response.
Jan 22, 08:21 EST
We have identified a service issue with the internet service in Orangeville. The Coextro network team is currently working on resolving the issue as soon as possible. We do not have a time of resolution at this time. Please check back for updates.
Jan 21, 18:28 EST
This incident has been resolved. The issue in Orangeville is still open under another incident.
Jan 22, 08:22 EST
Please note that we are aware of a separate issue in Orangeville that is still open. The team is currently working on getting service in Orangeville restored as soon as possible.
Jan 21, 18:39 EST
A fix has been implemented and we are continuing to monitor the situation.
Jan 21, 13:07 EST
We are continuing to work on a fix for this issue.
Jan 21, 11:55 EST
The issue has been identified and a fix is in progress.
Jan 21, 11:40 EST
We are currently investigating this issue.
Jan 21, 09:50 EST
Google has implemented a fix over the weekend. We did not experience any issues this morning during the affected timeframe. This incident has been closed.
Jan 11, 10:24 EST
A senior Google Engineer has responded by stating that they are aware of the issue and are currently working on a fix.
Jan 8, 15:57 EST
This issue has been escalated to Google and they are aware of the issue.
Jan 8, 10:40 EST
An issue has been identified with intermittent internet between 9:25 AM and 9:40 AM. The cause of the issue is the extremely large number of students simultaneously logging into Google Classroom across our time zone which results in a substantial hit on the Google DNS server. As a result, the Google DNS server stops responding to requests which causes sites to not load intermittently.
This issue is widespread and is currently affecting a large number of internet service providers. We are working together with the appropriate parties for a resolution.
Jan 8, 10:00 EST