The issue has been resolved in all affected buildings, and we are continuing to monitor services to ensure stability. If your internet service is still not working, please contact our technical support team at 1-888-552-9516, and we will be happy to assist.
Thank you for your patience.
Posted May 14, 2026 - 12:23 EDT
Monitoring
All affected buildings are now back online, with the exception of 4065 Brickstone Mews, where service remains slightly unstable. We are actively monitoring the connection and working to ensure full stability. If your internet service is still not working and you live in a building other than 4065 Brickstone Mews, please contact our technical support team at 1-888-552-9516, and we will be happy to assist in resolving the issue.
Thank you for your patience while we work through this.
Posted May 14, 2026 - 11:30 EDT
Update
Repair crews remain actively engaged in repairing the damaged ducts and placing new fibre throughout the night. The repair is currently expected to be fully completed on May 14 at approximately 11:00 am EDT; however, this timeline may change due to the extent of the damage. Please check back for further updates. We appreciate your continued patience while this work is underway.
Posted May 14, 2026 - 08:30 EDT
Update
The damaged fibre cable has been successfully located in Port Credit. The damage is believed to be related to construction activity in the area. Contractors have assisted in exposing the cable to determine the full extent of the damage. Fibre and relief crews will continue working through the night to restore services as quickly as possible.
Posted May 13, 2026 - 21:26 EDT
Update
We are still actively working to repair the fibre cut affecting Internet service at the following addresses:
4065 Brickstone Mews 4099 Brickstone Mews 3975 Grand Park Drive 3985 Grand Park Drive 365 Prince of Wales Drive 385 Prince of Wales Drive 360 Square One Drive 3525 Kariya Drive 4080 Living Arts Drive 4090 Living Arts Drive 3880 Duke of York Blvd 3888 Duke of York Blvd 4070 Confederation Parkway 320 City Centre Drive 330 City Centre Drive
At this time, there is no confirmed ETA for full restoration. We are working to complete the repair as quickly and safely as possible. Please check back for further updates. We appreciate your continued patience while this work is underway.
Posted May 13, 2026 - 15:58 EDT
Identified
A fibre cut has been identified as the cause of the service issue affecting the following addresses:
4065 Brickstone Mews 3975 Grand Park Drive 3985 Grand Park Drive 365 Prince of Wales Drive 360 Square One Drive 3525 Kariya Drive 4080 Living Arts Drive 4090 Living Arts Drive
Our crew is working to complete the repair as quickly as possible.
Thank you for your patience.
Posted May 13, 2026 - 13:51 EDT
Update
We are currently investigating a possible Internet service issue affecting the following addresses:
4065 Brickstone Mews 3975 Grand Park Drive 3985 Grand Park Drive 365 Prince of Wales Drive 360 Square One Drive 3525 Kariya Drive 4080 Living Arts Drive 4090 Living Arts Drive
Our network team is actively reviewing the problem and working to restore normal service as quickly as possible.
Thank you for your patience.
Posted May 13, 2026 - 12:35 EDT
Investigating
We are currently investigating a possible Internet service issue affecting the following addresses:
4065 Brickstone Mews 3975 Grand Park Drive 365 Prince of Wales Drive 4080 Living Arts Drive
Our network team is actively reviewing the problem and working to restore normal service as quickly as possible. Thank you for your patience.