Fiber Internet Outage- 5793 & 5791 Yonge st

Incident Report for Coextro

Resolved

This incident has been resolved.

Posted Apr 23, 2021 - 11:29 EDT

Update

The technicians are continuing to work on the issue. The expected time of resolution is between 10 am and noon.

Posted Apr 23, 2021 - 09:37 EDT

Update

We have found that a piece of hardware is the fault, we have a replacement that is expected to arrive overnight, and anticipate having the service back online between 8-10am.

Posted Apr 23, 2021 - 02:20 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 22, 2021 - 21:07 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 22, 2021 - 20:56 EDT

Investigating

We are currently investigating this issue.

Posted Apr 22, 2021 - 18:10 EDT

This incident affected: Internet (Fibre Internet).